Refund policy

 

 

Refund & Replacement Policy

At Ruwani, every jewellery piece is carefully inspected and securely packed before dispatch. Please read our policy carefully before placing your order.

1. Damaged Items

We only accept claims for items that are damaged during transit.

To be eligible for a replacement or refund consideration, you must:

  • Contact us within 24 hours of receiving your order.

  • Email us at ruwani.care@gmail.com or WhatsApp us at +91 9103827044.

  • Provide a complete, uninterrupted unboxing video recorded from the moment the sealed package is opened, clearly showing the package, product, and any damage.

Photos, edited videos, or videos recorded after the package has already been opened will not be accepted as proof.

2. Claim Period

Claims reported more than 24 hours after delivery will not be accepted.

3. Resolution

Once your claim has been reviewed and approved, we will provide a replacement for the damaged item.

If the same item is unavailable, we may, at our sole discretion, offer:

  • A similar product of equal value, or

  • A refund to the original payment method.

4. Returning the Item

If we request the item to be returned, we will provide return instructions.

  • The customer is responsible for securely packing the item and arranging the return shipment.

  • Wherever possible, the item should be returned in its original packaging.

  • Ruwani is not responsible for any damage that occurs during the return shipment due to improper or insufficient packaging. If the returned item is received damaged because it was not packed securely, we reserve the right to reject the claim.

5. Return Eligibility

Returned items must:

  • Be in the same condition as received.

  • Be unworn and unused.

  • Be returned with their original packaging, tags, and all accessories (where applicable).

  • Be accompanied by proof of purchase.

6. Refunds

Where a refund is approved, it will be processed to your original payment method within 10 business days after approval. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ruwani.care@gmail.com.

7. Order Cancellation

Orders cannot be cancelled once they have been dispatched.

8. Unauthorized Returns

Items returned without prior approval from Ruwani will not be accepted.

International Orders

All international orders are final sale. We do not offer returns, replacements, or refunds on international orders.

Any customs duties, import taxes, or other charges imposed by the destination country are the sole responsibility of the customer.